Yet Another James Green Web Developer, Aquarist

MacBook Pro Repair

So yesterday after two weeks away my MacBook Pro was returned to me apparently in working order. What happened?

May 18th it developed a fault. The screen partly froze and I needed to switch it off and on again. Repeatedly the screen either froze or wrote random crap everywhere. That night after work I ran the Apple Hardware Test from the installation DVD and was told that there was a display card issue.

My Applecare had one month remaining and so I duely called. A very polite man confirmed that I'd done everything right and they would have the unit repaired under warantee. At this point his machine crashed and I was called back ten minutes later by his 2nd line supervisor an Irish woman.

She again confirmed all details and asked for any secondary issues in case there was anything further that could be examined under warantee, a nice touch. I was asked to call Group 8 the next day and given a case reference to arrange collection.

Group 8 were pleasant and arranged for pick-up the following day.

Fri May 20th and UPS delivered a brown box with foam padding into which my Macbook went.

Mon May 24th it's logged on the case ticket as received by Group 8 and assigned an engineer. Tue May 25th it's examined. I call May 26th to ask what's happening and am told there's a logic board failure and they hope to receive another tomorrow.

May 27th I'm told the new logic board is failing - the computer will not stay on.

Tue 1st June the new logic board is fitted - but the battery is deemed faulty. New one arrives Wed 2nd June and it passes all tests. Thurs 3rd June I receive it.

All in all not too bad but painfully slow when reliant upon the unit. It's returned not without extra scratches either - mainly around the power port. Still, I'm back online.